Chatbot Disclaimer & Terms of Use

1. About the Chatbot

Vihav Group provides an AI-powered WhatsApp chatbot on its website to assist users with preliminary information about our projects, properties, amenities, pricing, offers, locations, construction updates and other related enquiries.

The chatbot is currently under development and may retrieve information from various sections of the Vihav Group website and other approved information sources.

2. Accuracy and Reliability of Information

While we endeavour to provide accurate, relevant and up-to-date information, chatbot responses may occasionally contain errors, incomplete information, outdated details or misinterpretations.

Information provided by the chatbot is intended for general informational purposes only and should not be considered the final or authoritative representation of Vihav Group.

Users are advised to independently verify all important information, including but not limited to:

• Project specifications, configurations, carpet areas and amenities.
• Pricing, payment plans, discounts, promotional offers and other commercial terms.
• Unit availability, booking status and inventory details.
• Construction progress, possession timelines and project completion dates.
• Legal approvals, project registrations, plans and other statutory details.

For the most accurate and current information, users should contact Vihav Group’s authorised representatives.

3. No Binding Offer or Commitment

Any information, quotation, estimate, offer or representation provided through the chatbot shall not, by itself, constitute:

• A binding offer or acceptance by Vihav Group.
• A confirmation of property availability or unit reservation.
• A booking, allotment or sale agreement.
• A guarantee of pricing, discounts, possession dates, amenities or project specifications.
• A legally binding commitment on behalf of Vihav Group.

Any transaction or commitment shall be subject to formal documentation, applicable approvals, the terms of the relevant agreement and confirmation by Vihav Group’s authorised representatives.

4. Verification of Project Information

Project details, specifications, plans, images, amenities, pricing and other representations are subject to applicable approvals, project documentation and official updates.

In the event of any discrepancy between chatbot responses and official project documents, executed agreements, applicable statutory disclosures or written confirmation issued by authorised representatives, the relevant official documentation and applicable law shall prevail.

Nothing in this disclaimer shall limit or exclude any rights or remedies available to users under applicable law.

5. User Responsibility

Users are encouraged to exercise their own judgement and seek clarification before relying on chatbot responses for property purchase decisions, financial commitments or other material decisions.

Vihav Group shall not be responsible for decisions made solely on the basis of unverified chatbot responses, subject to applicable law and Vihav Group’s statutory obligations.

6. WhatsApp Communication and Data Privacy

By interacting with the chatbot, users acknowledge that their enquiries and responses may be processed to facilitate communication, respond to requests and improve customer service.

Personal information, including contact details and conversation data, shall be handled in accordance with Vihav Group’s Privacy Policy and applicable data protection laws.

Users are advised not to share sensitive personal information, financial account details, passwords, OTPs or other confidential information through the chatbot.

7. Technical Limitations

The chatbot may occasionally experience interruptions, technical errors, delays or limitations in retrieving information from the website or other sources.

Vihav Group reserves the right to modify, suspend or discontinue chatbot services as required for maintenance, development or operational purposes.

8. Contact and Clarification

For clarification, verification of information or assistance with any property-related enquiry, users may contact Vihav Group through the official contact details provided on our website.

Vihav Group reserves the right to update these terms from time to time. Continued use of the chatbot following the publication of updated terms shall be subject to the revised terms, to the extent permitted by applicable law.